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Refund Policy

MajorAV values every customer and always try our best to provide customers with satisfied products and services.

Money Back Guarantee

MajorAV supports 30-day Money Back Guarantee to ensure all customers have sufficient time to check whether the products & functions purchased fully meet their needs. Refund request will be granted if it meets the Accepted Circumstances listed below. If a refund request is not submitted within the product's specified money-back-guarantee period, refund won't be issued. The Money Back Guarantee is made by MajorAV directly.

No Refund Circumstances

To provides a 30-day Money Back Guarantee, MajorAV generally does not refund in the following situations:

  • A refund request claiming that fails to receive license code within several hours. Generally, once an order has been placed successfully, the platform purchased will automatically send an email with license code & download link within 5 minutes to an hour. However, sometimes the arrival of this registration e-mail could be delayed because of Internet issue, email spam settings and email typo, etc. In this case, please contact MajorAV Customer Service via mail (support@majorav.com). MajorAV Support Team will reply to you within 24 hours.
  • Fail to register product due to improper operation, like using other product's license to activate the one that you have purchased wrongly, entering license code in wrong way rather than copy and paste license directly, no Internet connection while registering.
  • MajorAV product price differences between different regions.
  • A customer requires refund with no reasons after purchase.
  • A refund request for order exceeds 30 days.

Accepted Circumstances

MajorAV provides refunds for the following circumstances:

  • Purchase of the same product twice. In this case, MajorAV will refund one of the products for you.
  • A refund request for an auto-renew order that the customer is unaware or doesn't receive the auto-renew notification in their email inbox before the auto-renew occurred and they have no need of the product in future.
  • A refund request due to technical trouble of the purchased product and no available solution has been provided within 2 weeks. In this case, MajorAV will refund you if you do not want to wait for a future upgrade or solution.